Glenn and Amber from Eethuis EnRoute in Ardooie run a busy chip shop and snack bar with over 200 seats and a home delivery service. With an order kiosk, till system and online shop from Unipage, everything runs through a single system: shorter queues in the shop, fewer errors at the till and home deliveries that arrive smoothly.
Eethuis EnRoute is located in Ardooie, along the road linking Tielt and Roeselare. It is a chip shop and snack bar offering a wide range of dishes: from chips and snacks to home-cooked meals, pasta dishes, croques and steaks. 109 seats inside, 130 outside in the summer, and on a busy afternoon, an email might just pop in from a group of 30 wanting to come for dinner that evening.
Glenn and Amber run the business together, with four permanent staff and a team of flexi-workers at the weekends. Everything relies on good coordination and on systems that can scale up when things get busy.
Our partnership with Unipage began around five years ago, with the online shop for home deliveries. What began as an additional source of income during the pandemic, grew into an integral part of EnRoute’s operations.
Orders for collection, eating in and home delivery are now all processed through the same system. "It really is a well-oiled machine now," says Glenn.
In addition to its online shop, EnRoute now also uses an in-store ordering kiosk. Customers who see a long queue at the till naturally head over to the kiosk. This eases the pressure on staff and speeds up the flow of customers.
Glenn and Amber have noticed a clear generational divide in this regard. Younger customers take to it straight away and enjoy browsing through the photos. Older customers still prefer to place their orders at the till, and that option will always remain available. "We want to continue offering that as well," says Amber. All channels simply run alongside one another.
The visual display also helps customers make their choice. Customers can see what they are ordering before they pay, and this significantly reduces the number of misunderstandings.
A couple of months ago, Glenn and Amber switched their till system to Unipage. The reason was simple: they wanted everything to run through a single system. The online shop, self-service ordering kiosk and till, all linked together.
One change, visible everywhere immediately
If a product is out of stock, a member of staff updates this in one place. It is immediately reflected at the till, the ordering kiosk and the online shop. In the past, they used handwritten notes to indicate what was no longer available. Those days are over.
Fewer errors, even among new staff
A student working part-time who is manning the till for the first time can immediately see which products are still in stock. Nothing can be missed, not even at the checkout. “They can’t go wrong with Bancontact either, as everything is linked together,” explains Glenn.
Speed that matters in the industry
In a chip shop and snack bar, speed is key. A system that takes staff a long time to navigate slows everything down. Because the interface is clear and user-friendly, even new staff can get to grips with it quickly.
As well as the practical benefits, they also emphasise the collaboration itself. If there is a question or a problem, a solution is sought quickly. They recommend Unipage to other business owners who ask which system they use, and they do so with conviction: "You can’t go wrong with it. I would recommend it to everyone."
Watch the full interview with Glenn and Amber via this video.
Which POS system is suitable for a Belgian chip shop or snack bar? A POS system for a chip shop needs a fast, user-friendly interface that can be easily operated even by new staff. An integrated system that is linked to an order kiosk and online shop, such as that from Unipage, ensures that changes to the menu are immediately visible across all channels.
What is the advantage of an ordering kiosk in a chip shop? An ordering kiosk allows customers to place their orders themselves without the need for staff assistance. This helps manage the flow of customers more effectively, reduces queues at the till and gives customers time to choose at their leisure via a visual menu. Customers who prefer to order at the till can continue to do so.
How does a takeaway’s online shop for home delivery work? Via the online shop, customers place an order online for collection or home delivery. That order goes straight into the till system, without any manual input. At EnRoute, this has been in place for five years and has become an integral part of daily operations.
How do I link my online shop to my till and ordering kiosk? With an integrated system such as that offered by Unipage, the online shop, POS system and order kiosk are all linked together. You can deactivate a product in one place and it is immediately visible across all channels. This reduces errors and saves time.
Is an ordering kiosk also useful for a chip shop with an extensive menu? Yes. An extensive selection with photos and descriptions actually helps customers make a choice more quickly. Customers browse at their own pace, which also increases the average spend.
What if there is a problem with the system? Unipage offers direct support in Flemish, 7 days a week. Glenn and Amber from EnRoute emphasise that they always receive a quick response to any questions or problems, which is a key reason for their continued satisfaction.
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