Increase your turnover and reduce waiting times in your fast service business with an order kiosk.

What is an order kiosk in the hospitality industry?

An order kiosk, also known as an order terminal, is a self-service screen that allows customers to place and pay for their orders independently.

The order arrives directly in your system. No intermediate steps. No time wasted.

For chip shops, snack bars, fast food outlets and other fast service concepts, this is a powerful way to:

• Reduce waiting times

• Increase average spend per customer

• Reduce staffing pressure

1. Reduce waiting times by an average of 3 minutes per customer. Taking an order, making changes, processing payment, passing on payment terminal details, etc.

That takes time.

With a kiosk in your fast service establishment, customers place and pay for their orders themselves. On average, this saves you three minutes per order.

During a peak hour with 40 customers, that means:

➡ 120 minutes of extra capacity

You can feel it immediately in your circulation.

Shorter waiting times also result in a better customer experience and more repeat visits.

2. Up to 25% higher turnover per order

One of the biggest advantages of an ordering kiosk in the hospitality industry is the impact it has on your average receipt.

At a kiosk:

• Customers scroll through the menu more calmly

• They see extra sauces and side dishes

• They receive suggestions and menu upgrades

• They experience no social pressure

This makes them more likely to add something extra.

This results in an average of up to 25% more revenue per order.

Without any extra work for your team.

3. Solution for staff shortages in the hospitality industry

Finding staff remains a challenge.

An ordering kiosk does not replace your employees. It supports them.

The kiosk takes over repetitive tasks:

• Taking orders

• Processing payments

• Giving change

Your team can focus on:

• Faster preparation

• Quality

• Personal service

This makes your operations more efficient, especially during peak times.

4. All-in-one system without a separate registered cash register

A modern ordering kiosk for the hospitality industry is more than just a screen.

Our kiosks:

• Process payments via bank card or banking app Automatically print VAT receipts Operate without a separately registered cash register system

Order. Pay. Process. All in one system.

This simplifies installation and reduces complexity in your business.

5. Insight into figures and sales data

A digital ordering kiosk records exactly:

• What is being ordered

• When the order is placed

• How much is being ordered

This data helps you to:

• Identify popular products

• Set up promotions

• Optimise your planning

• Strategically adjust your menu

You no longer work on gut feeling, but on concrete figures.

6. Better customer experience in your fast service restaurant

Shorter waiting times. Greater autonomy. Clear product descriptions. Multilingual options.

And yes — anonymity too.

Some customers prefer to order discreetly.
A self-service kiosk removes that barrier.

Satisfied customers spend more and return more quickly.

Would an order kiosk be of interest to your chip shop or snack bar?

Do you work in a:

• Chip shop

• Snack bar

• Pizzeria

• Fast food restaurant

• Sandwich shop

In that case, an ordering kiosk is often not a luxury, but a logical step towards working more efficiently.

Would you like to know what an ordering kiosk can do for your business?

👉 Request a demo without obligation: https://unipage.be/nl/demo

Frequently asked questions about ordering kiosks in the hospitality industry

Do I need a registered cash register for an order kiosk?

No, that is not always necessary.

Our ordering kiosks operate with an all-in-one system in which:

• Payments are processed via bank card or banking app

• Payment at the counter afterwards is also possible

This means you do not need a separately registered cash register system to process orders correctly.

How quickly does an order kiosk pay for itself?

That depends on your number of orders per day.

On average, we see that a kiosk pays for itself by:

• 3 minutes time saved per customer

• Up to 25% higher average receipt value

• Less staff pressure during peak hours

In busy chip shops or snack bars, this can happen within a few months.

Is an order kiosk suitable for a small chip shop or snack bar?

Yes.

For smaller matters, there are:

• Wall models

• Compact desk models for the counter

These take up little space and yet ensure faster throughput and higher turnover.

Does an order kiosk really increase turnover?

Yes.

Customers order at a kiosk more calmly and without social pressure. They also automatically see upsells:

• Extra sauces

• Menu upgrades

• Drinks

• Suggestions

This increases the average receipt by an average of 25%.

Is an ordering kiosk difficult for customers to use?

The interface is intuitive and well-organised. Customers quickly become familiar with the system.

In addition, the kiosk can be set up in multiple languages, which increases accessibility.

What is the difference between a webshop and an order kiosk?

A web shop is mainly used for:

• Pre-order

• Takeaway

• Time slot planning

An order kiosk is used in the shop itself for:

• Fast throughput

• Impulse purchases

• Less waiting time

The combination of both ensures maximum turnover and efficiency.